'Brad Zarba And Leadership' is a fascinating document that demonstrates that Brad Zarba has provided the leadership in developing and implementing operations business plans to improve regional performance in every company with which he has worked. For example, he has registered an earnings before tax growth of 124 percent and has posted an increase in return of sales figures of 115 percent since 2012. These statistics are even more impressive when regarded in the light of his day-to-day responsibilities of delivering efficient services to the New England and New York markets, developing operational tools and systems to drive productivity, and educating employees to maintain a high level of ethical awareness in all their business dealings.
In total, Brad Zarba manages 49 unionized field service technicians (consisting of eight separate unions), and manages seven Service Managers across five states. He supports the factory over warranty claims and customer requests, while overseeing Environmental Health and Safety (EH&S) implementation and training and developing operational and overhaul reports for all customers.
Brad Zarba firmly believes that envisioning and defining your brand is crucial in creating an organized and well-functioning business. However, if you are wary about trusting your team with that vision it is extremely unlikely that you will realize any progress. It is of absolutely paramount importance to trust your department with your idea or concept. Delegating and apportioning work to the appropriate person or department is unarguably one of the most important skills you will need to develop as your company expands. Your emails will soon build up, and the free spaces in your diary diminish, as success becomes more and more attainable. And the more you do, the greater will the quality of your work suffer, leading to a much reduced output. (Please see 'Brad Zarba And An Effective Workplace' for more on this subject)
What is absolutely key to effective delegation is identifying what each member of your team is good at doing. Once you have isolated these areas, the easier it is to capitalize on those strengths. Discover what each member of the team really enjoys doing. It is a fact of human nature that the more you enjoy performing a given task, the more likely you will give it your full attention. Additionally, your team will soon realize that you trust them. This is important as it will allow you more time to focus on tasks specific to yourself. Although not always easy, finding this balance will undoutedly have a major impact on the productivity of your company.